Instructions for visitors
In order to accelerate reception of answers to your questions, we kindly ask to present the subject matter clearly and in detail. Before asking a question, you should look for the answer in the materials of the website. It is quite possible that the answer to your question is already available, and you can easily get the necessary information. To use the service you need to accept the Agreement.
You have the opportunity to ask a question to the manager of the state body by completing the necessary fields of the form:
- Your name (author of the question)
- Your personal email
- Question category
- Question text
After submitting the question you will see the current status of your question.
We don’t consider the following questions:
- Anonymous, except for the certain cases
- the questions, containing obscenities
- the questions, containing unreadable text and incomprehensible shortenings
- the questions, indicating a problem not related to the competence of the state body.
The appeal may be subjected to moderation according to the ethics standards and spelling rules and only after that it can be published.
- Abusive, defamatory, and other information detrimental to the honour, dignity and business reputation or used for the purpose of defamation may be excluded from the text of the appeal.
- The components of the text, information aimed at inciting social, racial, national, religious, class and tribal hatred, the incitement of social, national, tribal, racial, religious hatred, insult of national honor and dignity or religious feelings of citizens, promotion or agitation of social, racial, national, religious, class and tribal superiority, alleged discrimination on the grounds of origin, social, official or property status, sex, race, nationality, language, attitude to religion, beliefs, containing appeals to violent change of the constitutional order and violation of territorial integrity of the republic, causing a threat to security, life, health, moral of the people may be excluded from the text of the appeal.
As a rule, the appeal moderation and preparation of the interim response to it takes a certain time. In this connection, the repeated (duplicating) appeals, or appeals specifying the reason of non-placement of earlier filed appeals or status of their current moderation may not be published.
We don’t accept the complaints on the terms of response to appeals, requiring operational permit (urgent issues), in particular, received after the working hours.
Compliance with these provisions is an essential condition for the appeal publication.
I accept the terms.